Hi, I’m Joanne I joined ARC Community Care in 2006, I am the Registered Manager here.

I have worked in the care industry since 1994 progressing in my roles through training and personal development. I have held managerial positions since 1998 which have enabled me to be involved in service provision and the effective training of staff.           

I thoroughly enjoy being a part of the team at ARC.  On a day to day basis I work closely with the whole office team and together we strive to ensure a quality service is delivered to all.  This is achieved by providing the care staff with the knowledge and skills required to deliver the service to the best of their ability.

I am dedicated to my role and I believe in giving 100% in all that I do.  Whether that is at ARC or on a personal level.  I strongly believe in quality, valuable service provision and delivery.

My role and responsibilities

I am responsible for enforcing company standards, and ensuring they are in compliance with Care Quality Commission.

Providing structured induction training to staff, ensuring they meet both ARC standards and complete The Care Certificate.

I oversee staff supervisions and conduct staff appraisals, ensuring they are done in time and in accordance with CQC requirements.  I strive to ensure they are effective one to one meetings, so staff can aspire to the best they can be. 

Chairing regular team meetings giving opportunity for information sharing and team building.

Complete Rota plans, ensuring continuity for the service users. 

I oversee staff monitoring, encouraging staff work to standards, enforcing disciplinary procedures where necessary.

I work in close relations with external professionals, including social workers, occupational therapists and district nurses ensuring services are delivered to meet service user needs effectively.

I deliver much of the staff training, in house.  This allows the training to be service user focussed.  I also have a good understanding of the staff teams learning styles; I am able to deliver the training to meet their styles and abilities. 

The training I currently deliver includes:

Moving and handling

Medication administration

Person Centred Planning

Dementia Awareness

Fire safety Awareness

My Qualifications include:

Btec national diploma in social care

Moving & handling facilitator

Assessor in NVQ care

NVQ level 4 Care Management 

Registered Managers Award

ILM level 5

PTLLS

Level 2 certificate in the principles of dementia care

My training includes:

Manual sign language

Person centred planning

Total Communication

Listen to me

Fire risk assessment

Protection from Abuse for vulnerable adults

Health & Safety awareness

Understanding Anger & Preventing Violence

Medication administration trainer

Personalisation and individual budgets                                 

Understanding the management role

Managing for efficiency and effectiveness                           

Making powerful presentations

New type of worker, new type of working - trainer

E-learning - pandemic swine flu

E-learning - dignity in care

E-learning – Dementia awareness

LCC Safeguarding adults train the trainer

Palliative care certificate level 3

My Hobbies and Interests:

I am very much a family person; I have two children and a dog who I love spending quality time with, doing a variety of activities such going for walks in the park, and camping.