Staffing

Management and Administration

We have a friendly and helpful team led by :

Andrew Cope - Managing Director 

e-mail: andrew@arccommunitycare.co.uk

Joanne Eckersley - Registered Manager 

e-mail joanne@arccommunitycare.co.uk

Rosemary  Cope - Director 

e-mail rose@arccommunitycare.co.uk

Jackie Archer - Supervisor  

e-mail jackie@arccommunitycare.co.uk

Alison Riley - Administrator 

 e-mail alison@arccommunitycare.co.uk

To meet the office team visit www.arccommunitycare.co.uk

 We know that leadership of the company is critical to all its operations. To provide quality leadership we do the following:

• Always engage a person who is qualified, competent and experienced for the task as Registered Manager. 
• Employ a full time supervisor who trains, supports and monitors our care staff
• Aim for a management approach which creates an open, positive and inclusive atmosphere
• Opperate effective quality assurance and quality monitoring systems.
• Work to accounting and financial procedures which safeguard your interests.
• Supervise and appraise all staff reqularly and carefully.
• Keep up-to-date and accurate records on all aspects of the company and its service users.
• Ensure that health, safety and welfare of service users and staff are promoted and protected.  

Home Care Support Workers

We recognise that for you the most important people in our organisation are the Home Care Support Workers who will play a very important role in your welfare. To maximise this:

• We provide an appropriate number of staff at all times with qualifications in health and social care to ensure that contracts can be met.
• We take great care in recruiting, training and supervising our staff. Our staff have a wide range of qualifications and are inducted using the skills for care common induction standards programme. Induction training over a 12 week period also includes the following courses: 

         Moving and Handling

   Medication Awareness

   Safeguarding Adults

   Infection Control

   Health and Safety / Fire Safety

   First Aid Awareness

   Food Hygiene

   Dementia

•  All  staff will then commence an NVQ qualification in care if not already achieved.
• We follow recruitment policies and practices, which both respect equal opportunities and protect the service users' safety and welfare.
• All staff take part in quarterly supervisions and annual appraisals.
• We are committed to maintaining our investors in people recognition which is monitored on a regular basis.