Our extensive range of services

Choosing from the many different services available for supporting you in your own home demands professional expertise, and ARC Community Care Ltd are established specialists in the field. Our well-trained experts can be trusted to take good care of you.

 

Our services at a glance

  • Personal Care -  Our staff will assist you in all your personal care needs including washing, dressing, bathing, showering, help with getting up in the morning and assisting you with the requierments for the day ahead.
  • We offer assistance in to bed and making sure you are comfortable and safe for the night ahead.

 

  • Medication -  Our staff will ensure that medication is taken at the correct time, the correct dose and the correct way.

 

  • Safety Check -  Our staff will pop in to ensure that you are safe and well and you have evertyhting you need for the day or night ahead.

 

  • Meal Preparation - Our staff can assist with meal preparation from a light snack to a freshly prepared meal, taking into account individual dietary needs.

 

  • Shopping service - Our staff can take you to the shops or they can collect your shopping on your behalf and if needed assist you to put the items away.

 

  • Domestic service - Our staff can assist you with you domestic chores such as vacuuming, bed making/changing, laundry and ironing.

 

  • Appointments - Our staff can accompany you to appointments and stay with you and take you safely back home, they also accompany you to persue your goals/aspirations such as leisure activities or support you to use public transport, or just simply visiting friends and relatives.

 

  • Respite Care - Our staff can look after your loved one whilst you go to work or persue your own leisure/social activities.

 

  • Telephone reminders/checks - We offer a service for a minimum charge period where we will phone you/or your relative to remind you to complete certain tasks or attend appointments, IE medication reminders, check that you are alright whilst a relative is away, or remind you that you have an appointment.

 

Need an individual consultation?

 

Simply call us on 01253 783100 or use our contact form.

 

We will provide an initial telephone consultation and if we are able to provide the support that you require, we will carry out a full assessment in your home and write up a personalised support plan with you free of charge. 

Complaints/comments and Compliments 

We operate a feedback procedure by which you or someone acting on your behalf can make a complaint, comment or compliment in relation to the service. We welcome any views that may help us to continue to improve the service we provide.

Feedback can be given personally or an advocate can be appointed. Feedback can be given via your carer, letter, e-mail or telephone call to the office. 

Making a complaint will not cause any discrimination or have a negative effect on service provision. 

 

Your local Social Services Dept can help you in many ways such as assisting you to deal with a complaint on your behalf or putting you in touch with Local Advocacy Services who could assist you with decision making. Lancashire County Council Social Services Department can be contacted on 0845 053 0009.

Your local Age UK branch is on St Georges Road, St Annes, Tel 783938. They signpost North Lancs Advocacy Service Tel 362410 www.ncompass1.org

 

The Local Government Ombudsman
PO Box 4771
Coventry  CV4 0EH

Fax: 024 7682 0001 Telephone 0300 061 0614

Email advice@lgo.org.uk

 

 

Care Quality Commission National Correspondence can be contacted on 03000 616161.  their address is City Gate, Gallowgate, Newcastle upon Tyne, NE1 4PE or they can be e-mailed on enquiries@cqc.org.uk

 

              Contact us

Telephone:

01253 783100

 

Out of Hours on Call for Emergencies or if your carer has not arrived 

07801 825649

 

Use our contact form for general enquiries or email Joanne

@arccommunitycare.co.uk 

 

ARC Community Care Ltd
108 St Andrews Road South

Lytham St Annes

FY8 1PS

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