Choosing from the many different services available for supporting you in your own home demands professional expertise, and ARC Community Care Ltd are established specialists in the field. Our well-trained experts can be trusted to take good care of you.
Our services at a glance
Need an individual consultation?
Simply call us on 01253 783100 or use our contact form.
We will provide an initial telephone consultation and if we are able to provide the support that you require, we will carry out a full assessment in your home and write up a personalised support plan with you free of charge.
We operate a feedback procedure by which you or someone acting on your behalf can make a complaint, comment or compliment in relation to the service. We welcome any views that may help us to continue to improve the service we provide.
Feedback can be given personally or an advocate can be appointed. Feedback can be given via your carer, letter, e-mail or telephone call to the office.
Making a complaint will not cause any discrimination or have a negative effect on service provision.
Your local Social Services Dept can help you in many ways such as assisting you to deal with a complaint on your behalf or putting you in touch with Local Advocacy Services who could assist you with decision making. Lancashire County Council Social Services Department can be contacted on 0845 053 0009.
Your local Age UK branch is on St Georges Road, St Annes, Tel 783938. They signpost North Lancs Advocacy Service Tel 362410 www.ncompass1.org
The Local Government Ombudsman
PO Box 4771
Coventry CV4 0EH
Fax: 024 7682 0001 Telephone 0300 061 0614
Care Quality Commission National Correspondence can be contacted on 03000 616161. their address is City Gate, Gallowgate, Newcastle upon Tyne, NE1 4PE or they can be e-mailed on firstname.lastname@example.org