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Hi, I’m Joanne I joined ARC Community Care in 2006.
I am the registered manger here. I have worked in the care industry since 1994 progressing in my roles through training and personal development.
I have held managerial positions since 1998 which have enabled me to be involved in service provision and the effective training of staff.
I thoroughly enjoy being a part of the team at ARC. On a day to day basis I work closely with the whole office team and together we strive to ensure a quality service is delivered to all.
This is achieved by providing the care staff with the knowledge and skills required to deliver the service to the best of their ability.
I am dedicated to my role and I believe in giving 100% in all that I do. Whether that is at ARC or on a personal level.
I strongly believe in quality, valuable service provision and delivery.
My role and responsibilities
I am responsible for enforcing company standards, and ensuring they are in compliance with Care Quality Commission and Investors in People.
Providing structured induction training to staff, ensuring they meet both ARC standards and complete the common induction standards.
I oversee staff supervisions and conduct staff appraisals, ensuring they are done in time and in accordance with CQC requirements.
I strive to ensure they are effective one to one meetings, so staff can aspire to the best they can be.
Chairing regular team meetings giving opportunity for information sharing and team building.
Complete Rota plans, ensuring continuity for the service users.
I oversee staff monitoring, encouraging staff work to standards, enforcing disciplinary procedures where necessary.
I attend the preferred provider meetings to ensure we are up to date with Lancashire County Council’s plans and practices.
I work in close relations with external professionals, including social workers, occupational therapists and district nurses ensuring services are delivered to meet service user needs effectively.
I deliver much of the staff training, in house. This allows the training to be service user focussed.
I also have a good understanding of the staff teams learning styles; I am able to deliver the training to meet their styles and abilities.
The training I currently deliver includes: Moving and handling Medication administration Person Centred Planning
My Qualifications include:
Btec national diploma in social care
Moving & handling facilitator
Assessor in NVQ care
NVQ level 4 Care Management
Registered Managers Award ILM
level 4 PTLLS
My training includes:
Manual sign language
Person centred planning
Total Communication Listen to me
My Hobbies and Interests:
I am very much a family person;
I am married and have two children who I love spending quality time with,
doing a variety of activities such as swimming and going to the park, sometimes I even try my luck on the wii.
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